If you have any questions, you've come to the right place! Browse and discover the answers we've prepared for you.
STUDIO & RESERVATIONS
In Barcelona, you can find us at Carrer Calvet, 60.
In Madrid, we are located at Calle Jorge Juan 14, Callejón and at Calle Villanueva, 35 in Real Healthness Club.
In Andorra, we are at Av. Carlemany, 115 - at the Center Júlia.
We'll be opening studios in more locations soon, so stay tuned to stay updated!
Making an appointment is easy! You can book online at www.workyourface.com or, if you prefer, by calling or texting any of our studios via WhatsApp.
Once you make the reservation, we will send you a confirmation email with all the details.
You can change your appointment through the confirmation email, by logging into www.workyourface.com , by calling or writing to the studio via WhatsApp,
It's recommended to cancel or reschedule 48 hours in advance; however, you have up to 24 hours in advance (on weekdays WYF) to do so.
Opening hours: Mon: 10am-8pm, Sat: 10am-2pm.
Example: If your appointment is on Monday, you must make the change before Saturday at 2 p.m.
Change limit: You can reschedule up to two times. If you exceed this limit, you will lose your appointment.
Please arrive 10 minutes before your workout so we can check you in if this is your first time.
If you arrive late, out of consideration for the next client, we may shorten your workout or offer you an alternative depending on available time. If this time cannot be adjusted, the appointment will be canceled, and you will be charged the full amount for the reserved workout.
If you arrive more than 10 minutes late, your space may be assigned to another customer.
If you arrive between 1 and 10 minutes late, we will shorten your workout to the scheduled time.
If you arrive 15 minutes or more late:
- If your workout lasts 30-40 minutes, we won't be able to run the full session and you'll miss your appointment.
- If your workout is 45 minutes or longer, we'll adjust the duration to the remaining time available.
BEAUTY
In our Studio we work with techniques and formulas
treatments with different benefits:
● QUICK LIFT 35', softens and illuminates your face in just 35 minutes, ideal
for all skin types!
● PREMIUM LIFT 60' is a tune-up for all skin types:
oxygenates, tones and makes the skin elastic.
● Remineralize and purify your skin with DETOXIFY 60', a treatment specially designed for skin that needs cleansing.
● ANTI AGING 60' reconstitutes and rejuvenates your face, ideal for mature skin.
Discover the power of facial cryotherapy with CRYO ANTI AGING 60'.
In addition to the properties of PREMIUM LIFT, benefit from a shot of
high pressure Cryo Oxygen, you'll come out looking like new!
Remember to add your ADD-ONS to boost the results and get a
perfect finish!
Para maximizar y mantener los resultados te aconsejamos realizar tu workout una
vez por semana, salvo en el caso del DETOXIFY 60’ y CRYO ANTI AGING 60’, los
cuales están recomendados mensualmente.
At Work Your Face, we have a total of five products, all with naturally derived ingredients, designed to make you glow. Boost the results by combining them!
● Hydrate and stimulate collagen production with our YOUR Workout Oil facial oil.
● Refresh, regulate, and protect your skin with YOUR Purifying Rice Tonic.
● Gently cleanse your face with YOUR Gentle Cleansing Bubbles.
● Are you looking for a lifting effect? Then our YOUR Hydra Boost Serum with Hyaluronic Acid and Collagen is the solution; it fills in wrinkles and increases your skin's elasticity.
● Improve skin health and reduce blemishes with our YOUR Energizing Vit C Serum.
Remember, we do our workouts in the Studio with these products, so if you've tried them in the salon, you already know how wonderful they are!
All our Tools, Gua Sha, Facial mushrooms, Facial Cups and Facial MassageBall are suitable for massaging the face, eye area and neck and clavicle. Variation consists of form and materials.
So, call +34 931 058 563 or send a WhatsApp to +34 657 140 84! If you prefer, you can come and see us at Calvet nÂ60, Barcelona we will be happy to help you!
When applying the products remember to perform a gentle massage with circular movements and, always, ascending. We recommend making an average of five moves per area. You can use the fingertips or one of our Tools to improve both the experience and the results.If you use the Tools, remember to wash them well before and, if you want, you can also put them in the fridge or freezer to use the cold in your favor.
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Depending on external factors, such as season or sun exposure, and internal factors, such as diet and age, your skin will need more or less care. Here are three rituals that you can continue to combine our five products: HEALTH RITUAL: Start with YOUR Gentle Cleansing Bubbles for a facial cleansing and, Then apply YOUR Purifying Rice Tonic for refreshment and YOUR Energizing Vit C Serum to create a natural defense that restores your skin’s health. Finish with our flagship product: YOUR Workout Oil. REJUVENATING RITUAL: After cleansing your complexion with YOUR Gentle Cleansing Bubbles and applying YOUR Purifying Rice Tonic, massage your complexion with YOUR Hydra Boost Serum with Hyaluronic Acid and Collagen. Its natural formula tones the contour of the skin, increasing the volume and filling the wrinkles and lines of expression. Don’t forget the last step, finish with YOUR Workout Oil for an extra hydration! RITUAL EXPRESS. Don’t have time? Then, wash your face with YOUR Gentle Cleansing Bubbles and kill it with YOUR Purifying Rice Tonic. Finally, massage your face with YOUR Workout Oil. Nourish in depth in just three steps!
¡Indeed! All our products and tools are cruelty-free and also of natural origin and respectful with your skin. Because we want to take care of your complexion, and the planet too.
ONLINE PURCHASE & PAYMENT
At Work Your Face we work with Sendcloud to find the best price for you among dozens of carriers. In this way, shipping costs can fluctuate depending on external factors, such as the routes previously scheduled or the combination of different deliveries.
In domestic shipments delivery times are between 24h and 48h. In the rest of Europe they are up to 5 days and, outside Europe, shipping takes between 7 and 10 days.
Once you place your order you will receive a confirmation email and, after about 24 hours, another email. In the latter you will find all the information of your shipment, the tracking number and the web where you can do the tracking.
You can pay with a bank card, Visa, Mastercard or even AMEX. Shop safely and quietly, the payment is always encrypted!
You will receive a confirmation email with all the details and an order number.
¡Of course I do! Send us an email to hola@workyourface.com to process your exchange or return, we will personally assist you and explain the steps to take. Remember that the deadline is 30 days and that the product must be intact.
You can also make changes or returns physically in our Work Your Face we work with Sendcloud to find the best price for you among dozens of carriers. In this way, the shipping costs can fluctuate depending on external factors, such as the routes previously programmed or the combination of different deliveries. For this, we will need the purchase ticket and the product is unused and in perfect condition. Remember that the deadline is 30 days after the purchase.
Refunds take between 4 and 7 days, depending on the payment method.
If you need an invoice, you can contact us at hello@workyourface.com and we will indicate the data we need to process it.
We do not have gift wrapping, but we take care of every detail, so our packaging for online shipments are always made with care and care, you will love!
USER PROFILE
Creating your user profile is very intuitive: just go to www.workyourface.com, click on "account", select "create account", and voilà!
You can update your data directly in your personal area.
To recover your password, click on "I don’t remember my password" and we will send you an email to restore it. You just have to follow the steps!
By creating an account you can have access to all your information and history; appointments, orders etc.
Sorry to hear this, but it’s okay! Write to hello@workyourface.com so we can cancel your account.
Any more questions? We hear you! Call us on +34 931 058 563, send us a whatsapp on +34 657 140 840 or write us here and we will contact you as soon as possible.