If you have any questions, you've come to the right place! Browse and discover the answers we've prepared for you.
STUDIO AND RESERVATIONS
In Barcelona, you can find us at Carrer Calvet, 60.
In Madrid, we are located at Calle Jorge Juan 14, Callejón and at Calle Villanueva, 35 in Real Healthness Club.
In Andorra, we are at Av. Carlemany, 115 - at the Center Júlia.
We'll be opening studios in more locations soon, so stay tuned to stay updated!
Making an appointment is easy! You can book online at www.workyourface.com or, if you prefer, by calling or texting any of our studios via WhatsApp.
Once you make the reservation, we will send you a confirmation email with all the details.
You can change your appointment through the confirmation email, by logging into www.workyourface.com , by calling or writing to the studio via WhatsApp,
It's recommended to cancel or reschedule 48 hours in advance; however, you have up to 24 hours in advance (on weekdays WYF) to do so.
Opening hours: Mon: 10am-8pm, Sat: 10am-2pm.
Example: If your appointment is on Monday, you must make the change before Saturday at 2 p.m.
Change limit: You can reschedule up to two times. If you exceed this limit, you will lose your appointment.
Please arrive 10 minutes before your workout so we can check you in if this is your first time.
If you arrive late, out of consideration for the next client, we may shorten your workout or offer you an alternative depending on available time. If this time cannot be adjusted, the appointment will be canceled, and you will be charged the full amount for the reserved workout.
If you arrive more than 10 minutes late, your space may be assigned to another customer.
If you arrive between 1 and 10 minutes late, we will shorten your workout to the scheduled time.
If you arrive 15 minutes or more late:
- If your workout lasts 30-40 minutes, we won't be able to run the full session and you'll miss your appointment.
- If your workout is 45 minutes or longer, we'll adjust the duration to the remaining time available.
BEAUTY
In our Studio we work with techniques and formulas
treatments with different benefits:
● QUICK LIFT 35', softens and illuminates your face in just 35 minutes, ideal
for all skin types!
● PREMIUM LIFT 60' is a tune-up for all skin types:
oxygenates, tones and makes the skin elastic.
● Remineralize and purify your skin with DETOXIFY 60', a treatment specially designed for skin that needs cleansing.
● ANTI AGING 60' reconstitutes and rejuvenates your face, ideal for mature skin.
Discover the power of facial cryotherapy with CRYO ANTI AGING 60'.
In addition to the properties of PREMIUM LIFT, benefit from a shot of
high pressure Cryo Oxygen, you'll come out looking like new!
Remember to add your ADD-ONS to boost the results and get a
perfect finish!
To maximize and maintain results, we recommend doing your workout once a week, except for DETOXIFY 60' and CRYO ANTI AGING 60', which are recommended monthly.
At Work Your Face, we have a total of five products, all with naturally derived ingredients, designed to make you glow. Boost the results by combining them!
● Hydrate and stimulate collagen production with our YOUR Workout Oil facial oil.
● Refresh, regulate, and protect your skin with YOUR Purifying Rice Tonic.
● Gently cleanse your face with YOUR Gentle Cleansing Bubbles.
● Are you looking for a lifting effect? Then our YOUR Hydra Boost Serum with Hyaluronic Acid and Collagen is the solution; it fills in wrinkles and increases your skin's elasticity.
● Improve skin health and reduce blemishes with our YOUR Energizing Vit C Serum.
Remember, we do our workouts in the Studio with these products, so if you've tried them in the salon, you already know how wonderful they are!
All our Tools, Gua Sha, Facial Mushrooms, Facial Cups, and Facial Massage
Ball, are suitable for massaging the face, eye area, neck, and décolletage. The variation lies in their shape and materials.
So, call us at +34 931 058 563 or send a WhatsApp to +34 657 140 84! If you prefer, you can come and see us at Calvet nª60, Barcelona, we'd love to help you!
When applying the products, remember to massage gently in upward, circular motions. We recommend performing an average of five movements per area. You can use your fingertips or one of our Tools to enhance both the experience and the results.
If using the Tools, remember to wash them thoroughly beforehand, and if you wish, you can also place them in the refrigerator or freezer to use the cold to your advantage.
Don't miss a thing; follow us on Instagram, read our blogs, and create your account to discover a universe of beauty dedicated to you!
Depending on external factors, such as the season or sun exposure, and internal factors, such as diet and age, your skin will need more or less care. Here are three rituals you can follow by combining our five products:
● HEALTH RITUAL: Start with YOUR Gentle Cleansing Bubbles to cleanse your face, then apply YOUR Purifying Rice Tonic to refresh and YOUR Energizing Vit C Serum to create a natural defense that restores your skin's health. Finish with our star product: YOUR Workout Oil.
● REJUVENATING RITUAL: After cleansing your skin with YOUR Gentle Cleansing Bubbles and applying YOUR Purifying Rice Tonic, massage your complexion with YOUR Hydra Boost Serum with Hyaluronic Acid and Collagen. Its natural formula tones the skin's contours, increasing volume and filling in wrinkles and expression lines. Don't forget the last step, finish with YOUR Workout Oil for extra hydration!
● EXPRESS RITUAL. No time? Then, wash your face with YOUR Gentle Cleansing Bubbles and mattify it with YOUR Purifying Rice Tonic. Finally, massage your face with YOUR Workout Oil. Deep nourishment in just three steps!
That's right! All our products and tools are cruelty-free, natural, and skin-friendly. Because we want to take care of your skin, and the planet too.
SHOP & PAY ONLINE
At Work Your Face, we work with Sendcloud to find the best price for you from dozens of carriers. This means that shipping costs can fluctuate depending on external factors, such as pre-scheduled routes or the combination of different deliveries.
For domestic shipments, delivery times are between 24 and 48 hours. For the rest of Europe, it is up to 5 days, and outside of Europe, shipping takes between 7 and 10 days.
Once you place your order, you will receive a confirmation email, and then another email approximately 24 hours later. In this last email, you will find all your shipping information, the tracking number, and the website where you can track your order.
You can pay with a bank card, Visa, Mastercard, or even AMEX. Shop securely and with peace of mind—payment is always encrypted!
You will receive a confirmation email with all the details and an order number.
Of course! Send us an email at hola@workyourface.com to process your exchange or return. We will personally assist you and explain the steps. Remember that the deadline is 30 days and the product must be in new condition.
You can also exchange or return products in person at our studio.
At Work Your Face, we work with Sendcloud to find the best price for you among dozens of carriers. This means shipping costs can
fluctuate depending on external factors, such as pre-scheduled routes or the combination of different deliveries.
To do this, we will need your purchase receipt and the product must be unused and in perfect condition. Remember that the deadline is 30 days after the purchase.
Refunds take between 4 and 7 days, depending on the payment method.
If you need an invoice, you can contact us at hola@workyourface.com and we will provide you with the information we need to process it.
We do not offer gift wrapping, but we take great care with every detail, so our online shipping packaging is always made with great care and attention—you'll love it!
USER PROFILE
Creating your user profile is very intuitive: just go to www.workyourface.com, click on “account,” select “create account,” and voilà!
You can update your details directly in your personal area.
To recover your password, click on "I don't remember my password" and we will send you an email to reset it. You'll just need to follow the steps!
By creating an account, you will have access to all your information and history: appointments, orders, etc.
We're sorry to hear this, but it's okay! Email us at hola@workyourface.com so we can cancel your account.
Still have questions? We're here to help! Call us at +34 931 058 563, send us a WhatsApp message at +34 657 140 840, or write to us here and we'll get in touch with you as soon as possible.